Job Description Account Specialist 2018-03-06T00:00:04+00:00

Account Specialist

Position Summary:

Responsible for assisting the Account Manager in daily administrative operations; serving customers by completing the intake, estimate, account set-up, billing, and support processes; identifying needs and upselling; responding to requests from customers, crew, and management; resolving complaints; and maintaining quality service.

Requirements:

  • High School Diploma or equivalent
  • Valid Illinois drivers’ license
  • Clean driving record
  • Reliable transportation
  • Ability to pass a background check and drug screening

Must Possess the Abilities to:

  • Work independently
  • Motivate yourself and others
  • Set goals and reach them

Preference Given To Those Who:

  • Are seeking a long-term professional career with the opportunity for growth
  • Possess an Associate’s Degree in Business or similar
  • Have previous administrative experience

Probationary Period:

  • 30 days
  • Must meet or exceed all expectations and receive a satisfactory performance evaluation

Potential Benefits:

  • Work remotely
  • Paid holiday, vacation and sick leave
  • Regular employee appreciation events
  • Continued education courses
  • Extensive skills-management training
  • Company-paid event attendance (ex.: The Green Industry + Equipment Expo)

Performance Skills:

Must Have:

  • Strong sense of self-motivation and ambition
  • Highly developed communication and interpersonal skills
  • Naturally outgoing and confident
  • Ability to define problems, collect information and position a potential solution
  • Ability to deliver in-person sales presentations

Must Have Experience or Be Able To Learn:

  • Outstanding customer service
  • Clerical and computer skills
  • Correct grammar and punctuation

Core Job Duties:

  • Own your project
  • Find new and innovative ways to reach more leads and increase sales
  • Understand the needs of new and existing customers
  • Research industry and market trends and present new ideas to management
  • Present our services to prospective customers in a professional way face-to-face, over the phone, and through e-mail communication
  • Listen to customer needs and requests and respond appropriately to close the sale
  • Cold call lost leads and existing customers to arrange new sales
  • Represent the company and its values
  • Act as a contact between the company and the lead
  • Gather customer information
  • Master the understanding of our services and operations
  • Be aware of all promotions and seasonal service pushes
  • Liaise with vendors to check on and purchase materials
  • Document all material, vendor, customer, project, and sales information into our software
  • Record all pertinent notes into our software for office staff (to streamline customer communication)
  • Review your sales performance and aim to always meet or exceed goals
  • Attend team meetings and share your best practices with the entire team
  • Prepare work to be processed by gathering, sorting, organizing, and recording data, information, and documents